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GENERAL
POLICIES
RETURNS
No
merchandise may be returned without prior authorization from Gallery
Judaica.
Your
satisfaction with our merchandise and services is very important to
us. If you are not satisfied with an item you received from us,
please return it within 30 days of delivery. Merchandise received 31-60
days from delivery will incur a 25-percent restocking fee. No
returns accepted after 60 days of delivery. Returns must
be in original carton and be in new condition. Shipping costs are not
refundable. Special and custom orders are not returnable.
DAMAGED MERCHANDISE
must be reported within 15 days of receipt. (Most carriers
will not honor claim after 15 days.) When merchandise is
discovered damaged after opening, call Gallery Judaica immediately to
report damage. Keep original carton and all packing
materials. Do not bring merchandise into the Gallery yourself.
Mezuzah parchment scrolls are not
returnable. Our mezuzah parchments are individually
hand-scribed in Israel. If you are concerned, however, about
absolute precision of each letter on the parchment and glatt kosher
parchment certification, we recommend you contact your local Chabad
chapter.
Items may vary
slightly as compared to the images on this website -- especially those
that are handmade.
If possible,
orders will be shipped immediately, but please allow 2-5 weeks for
delivery. We will notify you if an item is not available.
Delivery is
subject to availability. If an item is not currently in stock, we
will inform you of the estimated time of delivery. At the time we
contact you, we will inquire as to your continued interest in
purchasing the item. Some items, especially those manufactured
outside of the United States, may take some time to deliver. In
most cases, we have labeled these items as such.
There may
occasionally be price changes, which are not yet reflected on our
site. We reserve the right to charge you the difference in cost,
once we have confirmed with you your continued interest in purchasing
the item.
As everyone
makes mistakes -- and perfection is a journey, not a destination --
items may occasionally be priced incorrectly on our site. If we
receive an order based on such an error, we reserve the right to charge
you the difference in cost, once we have confirmed with you your
continued interest in purchasing the item.
Orders received
by Gallery Judaica for delivery within the state of California will be
subject to sales tax.
All prices are
in US dollars.
PERSONALIZED KETUBAH POLICIES
Please remember that the signed worksheet you send to us contains the
exact information that will appear on your ketubah. Gallery
Judaica is not responsible for errors on your worksheet. We
highly recommend you work with a rabbi to ensure the accuracy of the
information you give us.
Please allow 4 - 6 weeks for delivery of your personalized
ketubah. In order for us to begin the process of personalizing
your ketubah, your credit card will be charged at the time you place
your order.
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